Refund and Cancellation Policy

Global Safe Water Services (MENA) LLC, trading as BuzzzAgentic | Effective date: 10 November 2026

This policy explains how you can cancel a BuzzzAgentic subscription and when you may be entitled to a refund. It sits alongside our Terms and Conditions and Privacy Policy. Nothing here removes any rights you have under the consumer law that applies to you.

1. Who we are

BuzzzAgentic is a product operated by Global Safe Water Services (MENA) LLC, a company registered in Sharjah, United Arab Emirates under business licence number 2009747.01, with its registered office at Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, United Arab Emirates. In this policy, "we", "us" and "our" mean Global Safe Water Services (MENA) LLC.

2. Subscriptions and billing

• BuzzzAgentic is offered on a subscription basis, either monthly or annually.
• Fees are charged in advance at the start of each billing period.
• Your subscription renews automatically at the end of each period unless you cancel before the renewal date.
• Prices are shown at checkout and may be subject to applicable taxes.

3. Cancelling your subscription

• You can cancel at any time from your account settings or by emailing support@buzzzagentic.com.
• Cancellation stops future renewals. It does not automatically refund the current period.
• You keep access to the service until the end of the period you have already paid for.

4. Refunds

• First purchase, 7 days: if you cancel within 7 days of your first paid subscription, you may request a full refund, provided you have not made substantial use of the service.
• Monthly plans: after the 7 day window, payments are non-refundable and we do not refund partial months.
• Annual plans: after the 7 day window, fees are non-refundable, but you may cancel to stop the next renewal.
• One-time fees: setup, onboarding or custom work fees are non-refundable once the work has started, unless we have not begun the work.
• Service failure: if we fail to provide the service you paid for, contact us. We will investigate and, where appropriate, refund the affected period.
• Duplicate or incorrect charges: let us know and we will correct genuine billing errors.

These terms do not limit any statutory refund rights you may have.

5. How to request a refund

Email support@buzzzagentic.com with your account email, the charge date and the reason for the request. We aim to respond within 5 business days. Approved refunds are returned to the original payment method, normally within 5 to 10 business days, depending on your bank or card provider.

6. Chargebacks

Please contact us before raising a chargeback with your bank. We will try to resolve the issue quickly. Raising a chargeback while a matter is under review may delay the outcome.

7. Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with the date at the top.

8. Contact

Global Safe Water Services (MENA) LLC
Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, United Arab Emirates
Business licence: 2009747.01
VAT / tax registration number: 104471873000001
Email: support@buzzzagentic.com